Frequently Asked Questions

How do I choose a size or option?

Check the product description and select the color, size or other option before adding an item to your cart. Size labels and fit vary between products. If measurements are unclear, contact hello@noveliqo.com before ordering.

Where do orders ship from?

We work with third-party suppliers and fulfillment partners. Products can ship directly from a partner location, which may be outside your country. Our business mailing address is not necessarily the dispatch location.

When will my order arrive?

Delivery depends on your destination and the product. Please check our shipping policy and any delivery information shown at checkout. Email us with the product and delivery country if you need clarification before ordering.

How do I track my order?

Use the order-status link in your confirmation email. When tracking becomes available, use the carrier link in your shipping confirmation. If you cannot find the email, contact us with your order number.

Can I change or cancel an order?

Email us as soon as possible with your order number and requested change. We will check whether the order can still be changed or canceled before dispatch. Once shipped, the return policy applies.

How do returns and exchanges work?

See our return and refund policy for eligibility, the return window and the process. Contact us before sending an item so we can provide the correct instructions.

What if an item arrives damaged or incorrect?

Email your order number and a description of the issue. Photos can help us understand what happened. Your statutory rights are not limited by our voluntary return policy.